At ACROLIS, we strive to ensure your satisfaction with every purchase. Please review our Return and Exchange Policy:

Returns:

Returns are only accepted if the product is damaged or wrong items received.
To be eligible for a return, please contact us within 5 days of receiving your order.

Unboxing Video Requirement:

A mandatory unboxing video is required for all return requests. This video helps us assess the condition of the product and facilitates a prompt resolution.

How to Initiate a Return:

To initiate a return, please contact us at acroliscompany@gmail.com or Ping us on Instagram. Provide your order number, details about the issue, and attach the unboxing video.

Refunds or Replacements:

Upon verification of the damaged or wrong items, we will process a refund within 2-3 days or send a replacement, based on your preference.

Shipping Costs:

Shipping charges are not refundable.
Rs. 100 Charge will be applied for exchange.

At ACROLIS, we value your satisfaction and appreciate your cooperation in adhering to our return policy. If you have any questions or need further assistance, please contact us.

Thank you for choosing ACROLIS for your shopping needs!

Shipping Policy

Order Processing:

Orders are processed within 1-2 business days of payment confirmation.

Shipping Charges:

For Prepaid Orders, a flat shipping fee of ₹50 is applicable.
For Cash On Delivery (COD) Orders, the shipping charge is ₹70.
Shipping charges apply to all orders except on orders above ₹999.

Shipping Methods:

We offer standard and expedited shipping options.
Shipping costs are calculated at checkout.

Shipping Duration:

Standard shipping typically takes 6-7 business days.
Expedited shipping options and durations are available at checkout.

Tracking Information:

Tracking details will be provided once your order is shipped.

Address Accuracy:

Ensure your shipping address is accurate to prevent delivery delays.
Contact us for assistance with any delivery issues.

Shipping Confirmation:

You will receive a shipping confirmation email once your order is dispatched.

Shipping Holidays:

No shipping on public holidays; orders will be processed the next business day.

For any questions or concerns regarding shipping, please reach out us at
acroliscompany@gmail.com or 7617222255.

Payment

At ACROLIS, we offer secure and convenient payment options for a seamless shopping experience.

Payment Methods:

We accept Credit Cards, Debit Cards, Online Wallets, UPI

Cash On Delivery (COD):

For added convenience, we offer Cash On Delivery as a payment option.

Payment Security:

Your payment information is secure and encrypted to ensure confidentiality.

Order Confirmation:

An order confirmation will be sent to your registered email upon successful payment.

Refunds:

Refunds for eligible cases will be processed using the original payment method

Payment Assistance:

If you encounter any payment issues or have questions, contact us at acroliscompany@gmail.com or 7617222255